Employment

Are you passionate about history, nature, and community engagement? Old Westbury Gardens is more than just a destination—it’s a living legacy. Whether your talents lie in horticulture, education, customer service, or event coordination, a career with us means contributing to something extraordinary.

Check back often for updates on available opportunities and become part of a team that brings history to life and creates unforgettable experiences for our visitors!

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Visitor Services Manager

Position Overview:

Reporting to the Director of Visitor Services and Public Programs, the Visitor Services Manager assures that all guests at Old Westbury Gardens have a world-class experience. This role involves being the manager-on-duty during operating hours and at special events and offers an exciting opportunity to lead a vibrant team promoting the Gardens’ mission to guests of all ages. Responsibilities include managing visitor services staff and operations, including admissions, security, inquiries, and guest orientation.

Key Responsibilities

• Manage Visitor Experience: Establish, inspire, and maintain Old Westbury Gardens’ visitor experience brand as a core component of the organization’s strategic priorities and daily operations.
• Staff Management: Oversee staff and volunteers, including hiring, scheduling, training, supporting, and monitoring team members to ensure a seamless visitor experience.
• Guest Relations: Serve as the primary point of contact for guests and develop tools and strategies to evaluate and enhance their experience.
• Cross Departmental Collaboration: Work with various departments to establish and implement guest experience policies and training.
• Security: ensure safety protocols are followed diligently.
• Program Promotion: Actively promote Old Westbury Gardens’ programs and experiences to guests, fostering long-term relationships.
• Member program support: ensure our members always have an exceptional experience.
• Event Participation: Participate in creating and executing mission-driven events, programs, and exhibits.
• Relationship Building: Develop and maintain positive and professional relationships with staff, volunteers, members, vendors and visitors.

Qualifications

• Proven experience in customer service and management.
• Excellent verbal and written communication skills.
• Positive attitude and motivational skills.
• Ability to work weekends, holidays, and evenings.
• Solid computer skills; knowledge of ticketing point of sales systems.
• Knowledge of customer service principles, practices, and procedures.
• Ability to establish and maintain effective working relationships with diverse groups.
• Ability to lift up to 35 pounds.
• Bachelor’s Degree.
• Three years of related customer service work experience, including at least two years of supervisory experience.

Job Type

Full-time with medical, dental, and paid-time-off benefits.

Pay: $50,000.00 – $55,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Schedule:

Thursdays-Mondays, 9:00 – 7:00 p.m.

Email inquiries: employment@oldwestburygardens.org

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Visitor Services Associate

The Visitor Services Associate (VSA) is responsible for providing outstanding visitor/customer service and ensuring security during the season (April-November). They greet visitors, process admissions, sell memberships, and guide visitors around the Gardens, all while maintaining a welcoming atmosphere.

Visitor/Customer Service Core Responsibilities

• Ensure the safety of visitors and the security of Gardens property.
• Provide courteous and helpful service to all visitors.
• Process admissions, promote memberships, and offer directions and information about the Gardens.
• Ensure adherence to policies and procedures to protect visitors, staff, volunteers, and property.
• Monitor visitor activity and alarm systems; perform reporting and inspections.
• Patrol Westbury House, gardens, and grounds; respond to emergency situations.
• Escort photography permit holders for photoshoots.
• Assist with setup, operation, and breakdown for events such as weddings and concerts.
• Help maintain the cleanliness of the Gardens.

Job Requirements

• Maintain professional composure at all times.
• Ability to stand for long periods and lift at least 30 lbs; able to navigate outdoor wooded areas.
• Available to work weekends, holidays, and flexible hours including evenings.
• Adaptability to changing schedules on short notice.
• Ability to work independently and as part of a close-knit team.
• High School diploma or GED required (college degree preferred); reliable communication (cell phone, email).
• Dependable, trustworthy, personable, and confidential.

Schedule

3–5 days per week, April–November. 8-hour shifts, including weekdays and weekends as scheduled (except Tuesdays).

Job Type: Part-time/Seasonal
Pay: From $16.50 per hour

Email inquiries: employment@oldwestburygardens.org

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Weekend Custodian

The Weekend Custodian is a part-time/seasonal position responsible for maintaining cleanliness across Old Westbury Gardens during weekends (April–November).

Weekend Custodian Core Responsibilities

• Policing the grounds to remove litter.
• Changing trash can liners as needed.
• Maintaining restroom facilities for visitors.
• Helping set up and break down events such as weddings and concerts.
• Taking initiative without direct instruction.

Job Requirements

• Available to work weekends from April–November.
• Strong attention to detail.
• Maintain professional composure at all times.
• Ability to stand, walk for extended periods, and lift at least 30 lbs; able to navigate outdoor wooded areas.
• Work certain designated holidays and adapt to changing schedules.
• Work effectively both independently and as part of a team.
• High School diploma or GED required (college degree preferred); reliable transportation and communication.
• Dependable, adaptable, trustworthy, personable, and confidential.

Schedule

• Saturday and Sunday shifts from April 1 – November (official end date TBD).
• Typical hours: 10:30 AM – 6:30 PM (subject to change for events).
• 8-hour shifts; weekends only.

Job Type: Part-time, Seasonal
Pay: $18.00–$21.00 per hour

Benefits: Paid time off

Physical Setting

• Office
• Outdoor work

Work Location: In person

Email inquiries: employment@oldwestburygardens.org

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